Senior Manager managing global sales communications and internal processes at NTT DATA. Liaising with Finance and Marketing to drive Sales Talent and Engagement initiatives while managing budgets.
About the role
- Lead technical operations and governance of Salesforce platform for financial services. Collaborate across teams to deliver features and ensure compliance in a high-performing environment.
Responsibilities
- Oversee daily operations, administration, and DevOps for Salesforce and related platforms
- Partner with Product Owners, Engineering, and Analytics teams to deliver new features
- Ensure compliance with IT governance and security protocols
- Provide backup support for configuration, agile coordination, and user support
- Help define and guide solution design across software and network layers
- Lead and support a high-performing team environment by fostering collaboration, continuous improvement, and agile best practices
- Oversee staff development through training, career planning, performance evaluations, coaching, and mentoring
- Assess team maturity and provide tailored coaching to support sustainable growth and agile adoption
- Facilitate daily stand-ups, iteration planning, retrospectives, and other agile processes to ensure team alignment and progress
- Promote self-organization by empowering teams to manage their own work without assigning or dictating tasks
- Guide teams through estimation, planning, decision-making, and conflict resolution to ensure smooth delivery
- Establish and maintain open, consistent communication channels with stakeholders and business leadership
- Define and implement formal communication strategies to align expectations and share progress transparently
- Direct project execution by resolving issues, supporting decision-making, and ensuring timely communication throughout all phases
- Manage team resource allocation to optimize efficiency and control costs
- Collaborate with cross-functional teams and leadership to identify and remove impediments to progress
Requirements
- Bachelor’s degree in a business or technical field, or equivalent experience.
- 5 years experience with Salesforce, with Salesforce Admin 1 and Dev 1 certifications
- 3 years of progressive experience leading teams
- 1 year of experience in the financial services industry
- Ability to work in a dynamic or fast-paced environment
- Experience leading and delivering full-cycle implementation projects related to Salesforce software
- Thorough knowledge of agile tools and techniques including user stories, prefer working knowledge of JIRA
- Outstanding communication and interpersonal skills to work with all levels within the organization
- Demonstrated track record of working directly with business and technical audiences alike
- Strong analytical and problem-solving skills
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
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