Data Analytics Advisor responsible for delivering high - quality analytics and reporting for Cigna's customer experience team. Collaborating with operational leaders and stakeholders to inform data - driven decisions.
About the role
- Lead Systems and Data Analyst driving strategic initiatives for AI and analytics at Boeing. Engaging with stakeholders to provide data-driven solutions and enhance operational efficiency.
Responsibilities
- Engage with BCA stakeholders to identify key initiatives, processes, challenges & opportunities to build data ecosystem and propose foundational solutions using AI/Machine Learning (ML), Generative Artificial Intelligence (GenAI), search, automation etc.
- Understand current state of business process issues and concerns and identify opportunities for solving complex problems through data, AI, automation, and analytics
- Facilitate discovery workshops with business and capability leaders to define problems, quantify value, and scope solutions
- Mature and facilitate the intake, qualification, and prioritization of analytics, AI, and automation projects ensuring the right problems are addressed with executive sponsorship including business case definition/value proposition
- Perform research and analysis & provides expertise & consultation on processes, applications, systems & data to identify functional requirements for application or system design
- Work with architecture chapter, software chapter & development teams to leverage common best practices, boiler plate codes etc. to accelerate solutioning
- Drive adoption and reuse of analytics and AI solutions by partnering with deployment champions and tracking usage and value realization
- Partner with Information Technology (IT) Systems Architects and AI/Data teams to develop process visualizations and support system integration decisions that leverage AI and automation technologies
- Support identification and tracking of key process metrics pre- and post-improvement, including throughput, user satisfaction, manual interventions, and automation impact
- Lead cross-functional process mapping and LEAN initiatives (e.g., Value Stream Mapping) to document current state, identify inefficiencies, and design simplified, automated workflows
- Assist in documenting and delivering training materials to ensure successful adoption of improved processes
- Apply methodologies such as Six Sigma, Design Thinking, and LEAN principles to drive continuous process improvement
- Apply a User Experience (UX) perspective to ensure process changes enhance the overall business experience
Requirements
- 10+ years of system design experience with expertise in specific area of data platform (On-prem/Cloud), data governance, data science, business intelligence etc.
- 10+ years of experience leading value stream mapping, design thinking, Kaizen, LEAN Six Sigma, and/or equivalent process improvement efforts
- 10+ years of experience with Project Management and LEAN methodology
- 10+ years of experience managing the development and integration of business plans, strategies, and processes to meet business goals
- 10+ years of experience maintaining and/or developing Key Performance Indicators (KPI) metrics
- 10+ years of experience working with cross-functional or cross-organizational teams to develop and/or support Information Technology (IT) project plans and schedules
- 10+ years of experience integrating cross functional teams
- Experience with technical skills and business acumen to guide projects & stakeholders
- Ability to travel 10-20% of the time
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time away from work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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