Hybrid Full-Time Bilingual Customer Action Representative, Portuguese/English

at All In Energy

• Job title: Full-Time Bilingual Customer Action Representative, Portuguese/English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $28 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lawrence, United States

About the role

• Bilingual Customer Action Representative aiding Portuguese- and English-speaking residents in accessing energy efficiency programs. Connecting communities of color to clean energy solutions via phone and in-person support.

Responsibilities

• Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office
• Conduct eligibility screenings for clients to help them better understand what programs are available to them
• Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment
• Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
• Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes
• Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings
• Assist clients with qualification and application support for rebates, incentives, and financing for their projects
• Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures
• Co-manage projects with partner organizations and vendors to give and receive updates for the clients
• Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges
• Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors
• Miscellaneous tasks associated with executing our programs, as needed

Requirements

• Bilingual professional fluency in English and Portuguese, both written and spoken
• Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
• Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
• Demonstrate ability to creatively problem solve and overcome obstacles
• Ability to work independently and as a part of a small, nimble team
• Detail-oriented and able to keep tasks, records, and systems organized

Benefits

• Paid sick time
• Vacation time
• Retirement
• Technology benefits
• Health insurance
• Dental insurance
• Vision insurance