LTSS Service Coordinator responsible for member care plan management and coordination for Ohio health plan. Performing assessments and collaborating with healthcare teams to optimize member care.
OU
Hybrid E-Services Support Manager
Posted 5 months ago
About the role
- E-Services Support Manager overseeing electronic payment activities at OCCU. Responsible for enhancing user experiences and managing team for quality service in financial transactions.
Responsibilities
- oversee electronic, check processing, ACH, wire, and similar activities
- stay updated on payment trends to keep OCCU relevant
- recommend actions to leadership
- understand OCCU's money movement use cases
- serve as product manager for related projects
- supervise team members to ensure effective service
- feedback meetings, motivating team, fostering growth
- optimize processes, automate tasks, improve digital interactions
- implement payment functionality, maintain program controls, monitor procedures
- handle daily transactions, balance general ledger accounts, verify electronic channel GLs monthly
- assist with audit preparations and address findings promptly
Requirements
- five years of experience in the financial sector
- expertise in EFT, NACHA, Wires, ACH, or Accounting
- three years of management experience, including mentoring
- NACHA / Accredited ACH Professional certification
- experience in project management, agile methodologies, or reconciliation preferred
- associate degree or proven experience driving measurable business outcomes
Benefits
- low-cost medical, dental, and vision insurance
- 401(k)-retirement plan with employer match
- paid time off in addition to 12 paid holidays
- tuition reimbursement for eligible education and training
- company-paid long-term disability
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