QA Analyst responsible for quality assurance testing of complex software applications for IQVIA. Collaborating with developers and project stakeholders to ensure software quality and performance.
About the role
- Customer Support & QA Trainer leading training and quality assurance for Contact Centre agents at Promethean. Empowering agents to achieve excellent performance and customer satisfaction while promoting an inclusive environment.
Responsibilities
- Provide quality assurance, coaching, training, and development of Contact Centre agents (TCSR)
- Communicate quality expectations and monitor customer interactions
- Provide a coaching environment for motivation and engagement
- Lead employee EDP sessions for engagement and progression opportunities
- Create and maintain training material in the company LMS
- Deliver classroom training for various teams
- Analyze performance-related Customer Satisfaction results to improve TCSR performance
Requirements
- Fluent in English language (Written / Oral)
- 2+ years of experience in a similar role
- Sound understanding of adult learning combined with good knowledge of Promethean products and Support Operations processes and of best practice in terms of service excellence
- Excellent interpersonal, influential and communication skills with the ability to interpret and present technical information effectively
- Resourceful, analytical, willing to learn, and self-motivated with the ability to use initiative
- Effectively prioritizes and plans work activities, uses time efficiently and manages workloads simultaneously managing competing demands and able to deal with frequent change, delays, or unexpected events
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Paid annual leave plus public holidays
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Mechanical/Fluids Design Engineer II at Blue Origin developing systems for testing rocket engines. Designing high - pressure gas and cryogenic fluid systems with oversight of construction and commissioning.
Quality Engineer Intern at TD providing software testing and collaborating with teams on application quality assurance. Contributing to various quality engineering activities with world - class training.
Principal Quality Engineer at Medtronic providing oversight for compliance and quality program development. Collaborating with teams on audits and legal requests with significant industry experience.
Business Analyst & QA Junior role focusing on Tech and Digital consulting at VO2 Group. Collaborating on client success and leading innovation projects.
Quality Engineer overseeing quality assurance in electronics manufacturing. Developing control plans and monitoring KPI performance in a collaborative environment.
QA Automation Engineer at redbee, a technology company specializing in digital products for the financial industry. Focused on designing, executing tests, and ensuring product quality.
QA Engineer ensuring quality across products for a healthcare AI company. Collaborating with teams to drive test automation and improve quality standards in software development.
Software Quality Assurance Engineer validating low complexity issues and contributing to automated testing within the Software Engineering team at Inductive Automation.
Test Automation Engineer collaborating on high - quality, innovative mobility experience solutions for a long - lasting European client. Involves writing automated test cases and maintaining test frameworks.