Customer Service Experience Representative providing assistance in a hybrid setting for Canadian clients. Engaging with customers through phone, email, and chat to resolve inquiries efficiently.
About the role
- Customer Support Officer monitoring systems and responding to customer service inquiries. Involves troubleshooting and providing information to relevant teams in a 24/7 environment.
Responsibilities
- Performs system monitoring trough specified applications and tools
- Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Uses established procedures, but can deviate when needed, and requires only general supervision
- Handles customer service inquiries and problems via the telephone or email
- May receive and respond to customer service inquires via mail, fax, or email
- Working in 24/7 shifts
Requirements
- High school diploma or equivalent experience
- Knowledge of banking & association rules and regulations
- Fluent in English
- Very good knowledge of Microsoft tools
- Ability to read, write, type, complete basic arithmetic and multitask
- Customer service and research skills required
- Verbal Communication and Phone Skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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