Consultant in Health Education at Cogna, the largest education service company in Brazil. Focusing on maintaining academic standards and providing support in educational content development.
About the role
- Customer Experience Consultant leading strategic marketing initiatives focused on data insights at Hitss Brasil. Collaborating with various teams to enhance customer experience and drive innovation.
Responsibilities
- Lead Customer Experience and Strategic Marketing initiatives, serving as the technical reference for data analysis and insights.
- Conduct complex market research to identify consumer trends, behaviors, and innovation opportunities.
- Translate data into strategic recommendations to support executive decision-making and guide CX roadmaps.
- Plan and facilitate workshops and co-creation sessions with stakeholders to drive ideation and prioritize improvements.
- Manage and automate executive dashboards and reports, consolidating CX metrics (NPS, CSAT, CES, VSS) and performance indicators.
- Collaborate with product, customer service, technology, and operations teams to propose systemic and scalable solutions.
- Monitor the impact of implemented initiatives to ensure measurable and sustainable results.
- Mentor and support the development of junior team members by sharing best practices and analytical methodologies.
Requirements
- Bachelor's degree in Business Administration, Engineering, Statistics, Marketing, Economics, Communications, or related fields.
- Proficiency in Power BI, Qlik, Tableau, and advanced Excel (dashboard creation, automations, and data storytelling).
- Experience with NPS, CSAT, CES, VSS analyses and with quantitative and qualitative research methodologies.
- Knowledge of data analysis languages (SQL, Python, R) and Design Thinking methodologies.
- Certifications in CX Management, Power BI Expert, Customer Insights Strategy, Advanced Analytics, or similar.
Benefits
- Gender and race/ethnicity equity
- Positions eligible for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Solution Consultant working with clients on innovative digital projects and architecture. Collaborating with internal teams and presenting solutions at events and workshops.
Sales Consultant advising students on educational programs with a focus on personalized solutions and successful sales methodologies. Join an expanding international educational project with hybrid work arrangements.
International Assignment Consultant providing high - quality relocation services for global clients. Navigating the assignment process and ensuring customer satisfaction throughout the relocation.
Junior Consultant supporting senior team members in PR campaigns and media relations at Archetype. Driving implementation of strategies and crafting compelling communications in a high - standard environment.
Construction EHS Consultant providing safety management advisory for large - scale projects in Japan. Engaging in EHS audits, hybrid work available.
ERP Project Manager providing customer consulting starting from product presentations to system launches. Join the team at SSH Software, leading in ERP solutions for the packaging industry.
Senior Cybersecurity Consultant ensuring the security architecture for clients' systems. Collaborating with the team to identify vulnerabilities and enhance security governance.
Cruise Consultant handling customer inquiries and bookings in the travel industry at a top online cruise portal. Providing personalized service and support on cruise options and arrangements.
ML Solution Consultant transforming product development at Uncountable using AI capabilities. Collaborating with R&D organizations to bring innovation to market quickly.