Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
About the role
- Customer Care Representative handling customer inquiries and processing orders for Metrology Services. Collaborating with various departments to ensure timely order fulfillment and support customers effectively.
Responsibilities
- Review and process customer purchase orders for Software Maintenance Agreements (SMA), ZEISS Care, internal software licenses and Metrology Services.
- Verifying price, part number, scheduled ship date, special instructions, and internal coding, according to customer PO and Customer Care work instructions.
- Process account set-up requests for new customers.
- Enter SMA contract to align with quote.
- Communicate with internal departments such as Purchasing, Warehouse/Shipping, Sales, Inside Sales, ZEISS Distributors, and customers.
- Acknowledge customer sales orders.
- ZEISS Digital Customer Companion (DCC) management and Webshop administration.
- Assist customers that are unable to sign into their account.
- Hourly review and clear blocked Webshop orders.
- Manage Webshop email box and respond to inquiries.
- Manage and Develop processes for SF&G Bench repairs and COMET panel calibrations.
- Proficiency in processing bench repair and comet panel calibration orders.
- Regularly review processes to seek efficiency gains and streamline.
- Responsible for direct purchase spare parts quotes as requested by customers.
- Confirm customer owns the metrology device and is eligible to receive a quote.
- Ensure the correct part number is quoted.
- Ensure the correct freight terms are quoted.
- Works cross functionally with all ZEISS departments to facilitate flawless order processing and management.
- Efficient and timely response to customer inquiries and requests.
- Review and process customer purchase orders according to established process.
- Assure that the quote and purchase orders freight and payment terms match.
- Coordinate and monitor all after sale activities.
Requirements
- Associate degree plus 2 years of relevant experience OR 4+ years of experience in customer service/customer care, sales support, or related area in a corporate setting.
- 1 or more years’ experience with accounting/finance related tasks preferred.
- Proficient in the use of a PC and Keyboard as well as Microsoft Office (Outlook, Word and Excel required, Visio and PowerPoint are helpful)
- Demonstrated ability to read, write, speak, and understand English.
- Ability to add, subtract, multiply, divide, and calculate percentages.
- Above average ability in the following skills: Written and verbal communication, Service orientation, Attention to detail, Time management, Teamwork, Problem solving, Handling stress.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Job title
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Location requirements
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