Conseiller Clientèle managing customer inquiries for audioprosthetic professionals. Responsible for phone and email communication, order management, and client satisfaction.
About the role
- Counsellor managing clinical assessments for clients at HealthHero's digital telehealth platform. Providing structured counselling and integrated support within a dynamic clinical team.
Responsibilities
- For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Integrated into our Support Line Team.
Requirements
- Able to work a minimum of 22.5 hrs per week (*at least *1 day shift based in-office, **Glasgow and Bracknell , **which is mandatory)
- We currently have vacancies for the following range of shifts:
- 8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days)
- Midnight - 6am (Home) plus an office weekday, day shift
- Weekend shifts (Home) plus an office weekday, day shift.
- We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance.
- Part time is pro rata salary.
- In addition, dependent on your agreed shift pattern, you may be required to be able to cover at least 1 weekend shift (7.5 hours) and 1 overnight sleeping shift from your home, per month, (when not on the midnight-6am shift pattern).
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
- Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment.
- While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Benefits
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Monthly 1-2-1’s with your line Manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
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