Lead Content Developer overseeing instructional quality and content scalability for Caterpillar. Collaborating with SMEs and leading content development for Mining Technology Academy programs.
About the role
- Content Creator managing all enterprise and development documentation across platforms like Confluence and SharePoint. Ensuring accessibility and clarity while collaborating with technical teams in a hybrid role.
Responsibilities
- Develop, organize, and maintain comprehensive documentation, including FAQs, process guides, glossaries, and technical how-tos
- Manage and update the organization’s knowledge base across multiple platforms such as Confluence, GitHub, and SharePointConnect
- Collaborate with technical teams, product managers, and business stakeholders to collect and validate information
- Establish consistent documentation standards, ensuring clarity, accuracy, and accessibility
- Work closely with AI and data teams to ensure documentation and data are properly structured for ingestion into AI Assist systems
- Maintain version control and document history across repositories
- Monitor and analyze usage of content to identify gaps and areas for improvement
Requirements
- Bachelor’s degree in Communications, Technical Writing, Information Management, or a related field
- 3–5 years of experience in content creation, technical documentation, or knowledge management
- Proficiency with Confluence, GitHub, and SharePoint (or similar platforms)
- Strong organizational and writing skills with attention to detail and clarity
- Understanding of AI data structuring or documentation tagging for machine learning tools (preferred)
- Ability to work independently and manage multiple deliverables in a hybrid work environment
Benefits
- Competitive salary
- Casual workspace
- Great people to collaborate with
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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