Hybrid Consultant

at TMA Systems

• Job title: Consultant
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Implementation Consultant at TMA Systems leading successful deployment of Facil-IT software solutions. Analyzing systems, managing data migrations, and driving user adoption through training and change management.

Responsibilities

• Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs.
• Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement.
• Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation.
• Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation.
• Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases).
• Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards.
• Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations.
• Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients.
• Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps.
• Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell.
• Assists in the Quality Assurance Testing of Software as needed.
• Escalates client issues properly and promptly to ensure client retention.
• Other duties as assigned.

Requirements

• 2+ years of consulting experience, preferably in software or technology OR relevant industry experience.
• Bachelor’s degree in Business, Project Management, Management Information Systems, Data Analytics, or related field are preferred.
• Ability to build strong relations with clients.
• Ability to maintain open and positive communication with clients and associates.
• Working knowledge of principles and processes for providing customer service, which includes, customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
• Advanced knowledge of commonly used concepts, practices, principles and procedures of software implementation.
• Excellent verbal and written communication, presentation and computer skills.
• Ability to identify alternative solutions, conclusions or approaches to problems.
• Ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers.
• Ability to produce results and think strategically.
• Ability to present creative concepts and media strategies to internal and external customers.

Benefits

• Competitive compensation plan.
• 401(K) Contribution.
• Employer-paid benefits: health, dental, and vision.
• Professional development plans.
• Monthly work from home stipend.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Volunteering opportunities.
• Company/team building events.