Hybrid Consultant, Business Change Support

at Eversource Energy

• Job title: Consultant, Business Change Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,610 - $95,120 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, United States

About the role

• Consultant supporting Business Change team in Customer Care at Eversource Energy, enhancing technical solutions and collaborating across teams to improve project delivery.

Responsibilities

• Supports system capabilities to deliver enhancements and bug fixes.
• Assist with development of technical specifications, test plans and implementation plans for system/processes and projects.
• Responsible for the support of lower system test regions.
• Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests.
• Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations.
• Develops and runs data requests from existing systems, data marts and data warehouses.
• Collaborates with IT and business partners to enhance IT systems to make business practices more efficient and economical.
• Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
• Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities, and business operations.
• Aids various Customer Care training functions for developing instruction/training.
• Works collaboratively with business and all support partners to drive cross functional alignment.
• Handles miscellaneous request as needed (i.e., security requests).

Requirements

• Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required.
• Three (3) plus years related work experience preferably working with IT systems, analytical models, or project management.
• Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
• Foundational knowledge of rates, billing, metering, and data files.
• Demonstrated aptitude for IT systems and databases.
• Customer-first orientation and strong passion for delivering quality tools, information, and content in service to consumer needs.
• Must possess initiative to think several steps ahead in and anticipate needs of customers and employees.
• Be comfortable bringing new ideas to the team that align with Eversource, growth and vision.
• Desire to work collaboratively and experienced in driving projects to completion.

Benefits

• Eversource offers a competitive total rewards program.
• Check out our careers site for an overview of our benefits programs.