Consultant responsible for ensuring successful implementation of Legion's workforce management solutions. Engaging with customers throughout the process to drive success.
Responsibilities
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Facilitate thorough discovery and data gathering sessions with customers
Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
Define, manage, and deliver on customer expectations throughout the implementation process
Configure Legion products according to the solution blueprint, updating design documents as-needed
Thoroughly test configured system via both unit testing and end to end system testing prior to delivering
Requirements
Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves
Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Retail and/or Workforce Management Experience
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
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