Business Systems Analyst at Sweda Canada developing Retail Point of Sale software solutions. Responsible for requirements gathering, documentation, and training for software features.
Responsibilities
Gather, analyze, understand, and document requirements and business cases
Lead meetings and workshops with customers to understand project objectives and requirements
Specify Product features that are Market suitable; specify particular customizations where appropriate
Create high level solution designs
Identify and assess potential alternate solutions leveraging existing Product capabilities, where possible
Bring clarity to complex business problems and communicate concepts in a meaningful and concise way
Create user documentation that explains how features work
Lead walkthrough training sessions to explain solutions to internal and external users
Provide Subject Matter Expertise for Sweda’s products
Help with acceptance testing and delivery of software features and releases, as needed
Help analyze defects for validity against design and specification; provide solution options when necessary
Support customer testing and integration phases of software releases, if needed
Assist with creating and executing product deployment and communication plans
Assist with developing and documenting Product standards
Assist with process improvements
Deliver 100% customer satisfaction
Requirements
Post-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experience
Education or certifications in Business or Systems Analysis or similar, or related qualifying work experience
3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature development
Innate ability to uncover and understand business needs and map to functional requirements
Demonstrable history of successfully delivering product features and project deliverables
Experience with Retail Point of Sale or Supply Chain software and Business environments
Experience working in vendor-side software Product and Service delivery
Excellent presentation, customer facing, and communication skills both verbal and written
Good business acumen
Good knowledge of the traditional software lifecycle as well as agile/hybrid methodologies
Proficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation tools
Experience with SQL, databases, scripting languages, application troubleshooting
English and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages.
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