Business Analyst focused on designing conversation flows and conducting usability testing for digital interactions. Working collaboratively to create content and enhance user experience.
About the role
- Business Analyst at Groundswell eliciting software development requirements for federal agencies, particularly focused on UiPath solutions. Collaborating with stakeholders and refining process documentation for automation efforts.
Responsibilities
- Elicit requirements based on document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Serve as a liaison between product owners, technology teams and support teams to keep all parties informed and engaged in the requirements gathering and analysis process
- Collaborate with developers, product owners and subject matter experts (SMEs) to refine requirements
- Develop and maintain Process Design Documents (PDDs) that capture current-state workflows, business rules, decision points, and exception handling for UiPath development
- Partner with UiPath developers to validate Solution Design Documents (SDDs) against PDDs, ensuring traceability and alignment from requirements through delivery
- Drive adoption of agentic automation approaches by identifying where UiPath bots, combined with LLMs, can operate autonomously with governance, escalation, and remediation
- Design and document LLM-enabled user journeys (e.g., natural language intake, contextual grounding, AI copilots) that extend UiPath capabilities and improve user interaction
- Provide detailed, comprehensive, testable and traceable process components in a number of formats including, but not limited to Business Requirements, Functional Requirements, Data Requirements, System Software Specifications, Use Cases, etc.
- Perform detailed requirements analysis, document processes, and perform some quality assurance/user acceptance testing
- Effectively partner with the product owners, technical teams and other relevant stakeholders to help solve problems, especially with requirements conflict or are unclear
- Help the project manager ensure the product backlog is updated and supports continuous flow
Requirements
- Bachelor's degree in Computer Science or related field
- 4 + years of experience serving as a business analyst on software development projects, UiPath preferred
- Demonstrated experience leading requirements gathering sessions, analyzing business flows, and documenting user needs
- Experience with Jira
- Strong written and verbal communication skills that translate well into requirements baselines that both technical experts and business owners can understand
- Excellent customer service skills and the ability to build relationships
- Able to explain difficult concepts to non-technical users
- Must be a U.S. Citizen per contract requirements
- Ability to obtain and maintain government security clearance as required by contract
- Local to DC Metro area strongly preferred
Benefits
- Comprehensive medical, dental, and vision plans
- Flexible Spending Account
- 4% 401K Match (immediate vesting)
- Paid Time Off
- Tuition reimbursement, certification programs, and professional development
- Flexible work schedule
- On-site gym and childcare option
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