Bilingual Case Manager engaging with individuals facing serious mental illness and medical needs. Working primarily remotely with occasional community visits in California.
About the role
- Bilingual Spanish Telehealth Coordinator with a focus on patient care support through virtual outreach and scheduling. Collaborating with cross-functional teams in transforming senior healthcare.
Responsibilities
- Support patients and providers through virtual care coordination, outreach, scheduling, and quality measure closure
- Answer calls in the phone queue, schedule telephonic and virtual appointments, and follow up on referrals and authorizations
- Complete outreach calls for various patient groups as applicable
- Handle between 50-80 calls per day (85% Outbound / 15% Inbound)
- Collaborate with a cross-functional team including Clinical Operations, Member Services, the AVA Product Team, and DTS Help Desk Support
Requirements
- Experience with providing high quality customer service
- Experience providing technical assistance
- Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments
- High school diploma or general education degree (GED)
- Completion of medical assistant program from an accredited school of training preferred
- Bilingual Spanish
- Proficiency in Microsoft Suite programs (Outlook, Teams, Work, Excel)
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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