AVP leading Generative and Agentic AI solutions for Claims & Operations at The Hartford. Transforming customer journey by embedding AI capabilities to enhance outcomes and process.
Responsibilities
Develop and oversee multiple teams to develop, test, and maintain robust Generative and Agentic AI solutions across claim and customer service operations
Collaborate with business leaders and partners to understand their short and long-term goals, and develop, align and execute on the AI strategy and multi-year roadmap to meet those goals
Promote agile and iterative development through cross-functional teams to provide appropriate solutions to meet the business problem
Hire, lead and develop a team of asset owners, data engineers, data scientists and machine learning engineers
Provide thought leadership through education, identification of AI opportunities and advance a data-driven culture
Requirements
10+ years of experience in Data Science, Analytic function or related field
5+ years insurance experience successfully leading teams
7+ years formal leadership responsibilities for a functional team(s)
Degree in Machine Learning, Data Science, Computer Science, Software Engineering or other similar analytical field
Subject matter expertise in Machine Learning techniques, prompt engineering, RAG, agentic frameworks, model evaluation, guardrail management, MLOps and model lifecycle management
Strong understanding of responsible AI practices, model risk management, governance frameworks, regulations
Proficiency with cloud platforms, preferably AWS or GCP, and their AI/ML ecosystems
Exceptional verbal/written communication skills; Must be able to communicate effectively at all levels across the organization
Ability to work autonomously, with a strong attention to detail and balance multiple priorities
Innovative. Seeks new and creative ways to approach analytical exercises and development projects
Benefits
Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition
Job title
AVP, Emerging AI – Claims & Operations Data Science
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