Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- AI Offer Leader driving high-impact AI solutions in aerospace and automotive with global teams. Collaborate with clients like Airbus, enhancing Expleo's AI offerings across industries.
Responsibilities
- Partner with sales teams to identify opportunities and shape AI-led propositions
- Lead client-facing engagements, workshops, and executive-level presentations
- Collaborate with delivery leaders to validate feasibility and scalability of solutions
- Engage with the AI CoE in India to develop PoCs, accelerators, and reusable assets
- Architect AI solutions in predictive maintenance, digital twins, supply chain optimisation, and computer vision
- Ensure compliance with aerospace and automotive standards (DO-178C, ISO 26262, EU AI Act)
- Package repeatable solutions into scalable offerings across geographies
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- Certifications in Enterprise Architecture (e.g., TOGAF), AI/ML, or Cloud (AWS, Azure, GCP) are a plus
- Enterprise Architecture, Data & AI, or Digital Transformation
- Proven success in AI-enabled solutions for aerospace, defence, or automotive clients
- Strong grasp of enterprise architectures, cloud ecosystems, and integration patterns
- Excellent storytelling and client presentation skills
- Familiarity with safety-critical compliance frameworks (DO-178C, ISO 26262)
- Comfortable working in a matrix environment across sales, delivery, and global teams
- Experience with AI use cases in predictive maintenance or digital twins
- Exposure to EU AI Act and other regulatory frameworks
- Hands-on experience with PoC development and AI accelerators
Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
- Always working as one team, our people are not afraid to think big and challenge the status quo
- As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people who meet the minimum criteria for the job
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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