Hybrid Senior Product Analyst, Payments

at Zopa Bank

• Job title: Senior Product Analyst, Payments
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Python, SQL, Tableau
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Product Analyst driving analytics within Payments Tribe for fintech bank Zopa. Collaborating with Product and Engineering teams to improve payment systems and customer experience.

Responsibilities

• Build strong relationships across Product, Engineering and Data
• Develop a deep understanding of Payments end-to-end, from transaction flows to failure points and operational edge cases
• Define and embed clear, trusted metrics, identifying and resolving gaps in tracking and reporting
• Structure ambiguous performance questions into clear analytical approaches and actionable insight
• Analyse complex transactional data to surface risks, opportunities and drivers of change
• Partner with Product Managers to shape roadmaps, design and evaluate experiments, and model the commercial impact of product changes
• Quantify trade-offs between customer experience, cost efficiency and operational risk
• Deliver high-quality dashboards, diagnostics and deep-dives that directly inform decision-making
• Own analytical projects end-to-end and proactively identify where analytics can create additional value
• Act as the go-to expert for Payments data within the tribe

Requirements

• Ability to bring both rigour and curiosity, enjoying the challenge of turning complex data into clear, decision-driving insight
• Strong SQL skills, with experience working on large, complex datasets
• Experience using BI tools such as Tableau, Looker or Power BI; Python is a bonus
• Experience working in a data-led, fast-paced environment (e.g. fintech, banking, consulting or a high-growth start-up)
• A strong quantitative background combined with excellent attention to detail and sound judgement
• Comfortable operating autonomously and prioritising effectively in ambiguous environments
• Able to translate complex analysis into clear, decision-driving insight
• Strong stakeholder management skills, with the ability to influence constructively and respectfully
• Clear and concise communicator, focused on implications and action
• Organised and thoughtful in documentation and reproducibility
• Motivated to continuously improve and deepen domain expertise
• Nice to have:
• Experience working with payments, transactional or ledger-style data

Benefits

• flexible ways of working
• face-to-face collaboration
• good work-life balance
• working from abroad for up to 120 days a year
• support for thriving in work and home life from day one