AI Engineer designing and developing AI platforms for Contour Software, focusing on building GenAI systems and advanced LLM orchestration layers. Responsibilities include architecture, system integration, and AI adoption.
About the role
- Applied AI Engineer responsible for building and maintaining AI agents for Zello's voice-first communication platform. Collaborating with the Data & AI team to drive continuous improvements.
Responsibilities
- Build AI agents and automations end-to-end
- Write production Python code integrating LLM APIs into real workflows
- Connect AI tools with Zello's systems via APIs
- Monitor deployed agents and track quality metrics
- Manage human reinforcement operations and maintain feedback loops
- Build evaluation harnesses for regressions and measure agent quality
- Create reusable components, patterns, and documentation
- Communicate clearly with stakeholders about progress and challenges
Requirements
- 2-5 years of professional experience in software engineering, AI engineering, or a related technical role
- written production Python code
- understanding of LLM APIs at a practical level
- ability to decompose messy problems into clean components
- experience integrating systems via APIs
- quality instinct and understanding of tests and monitoring
- operational ownership mindset
- ability to pick up new frameworks, APIs, and domains quickly
- clean and documented code
Benefits
- competitive pay
- equity with significant upside
- intentionally design our benefits to encourage healthy and well-balanced employees
- flexible schedules and time off
- sabbatical after every five years of service
- ping-pong table and free snacks in our break room
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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