Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- AI Consultant / AI Adoption Lead helping organizations understand AI as a catalyst for transformation. Engage with clients to design workflows and guide AI adoption for measurable impact.
Responsibilities
- Facilitate AI training sessions and workshops with client teams.
- Participate in and help lead conversations with executive and leadership groups.
- Ask thoughtful business and process questions to surface AI opportunities.
- Define client needs and translate them into actionable AI solutions.
- Lead or co-lead deep-dive sessions and discovery workshops.
- Design and build custom GPTs or AI workflows using tools such as ChatGPT.
- Document findings, recommendations, and adoption roadmaps for clients.
- Focus on business impact, organizational change, and adoption, not just tools.
Requirements
- Hands-on experience with LLMs (ChatGPT, GPT-4, Claude, Gemini, etc.)
- Experience designing prompts, custom GPTs, or AI-driven workflows
- Experience facilitating workshops, training, or discovery sessions
- Excellent communication skills with non-technical audiences
- Ability to understand and map business processes and workflows
- Comfort working with ambiguity in dynamic client environments
- Strong documentation, synthesis, and structured thinking skills.
- Nice to have: Prior experience in consulting (management consulting, digital transformation, etc.)
- Nice to have: Exposure to professional services, finance, operations, or marketing
- Nice to have: Knowledge of AI governance or responsible AI frameworks.
Benefits
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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