Pilotage du process de recouvrement contentieux chez Younited, assurant l'excellence opérationnelle et le respect des intérêts légaux et financiers.
Responsibilities
Contribute to defining strategies, objectives, KPIs and tooling requirements
Lead and oversee the end-to-end process
Determine and implement the appropriate handling strategy for each file type (amicable settlement, legal proceedings) to recover receivables
Drive performance and challenge service providers to achieve targets
Draft procedures and operating instructions and implement/conduct associated controls
Manage payment and invoicing flows with service providers
Serve as the primary point of contact for service providers
Plan steering committees and portfolio review meetings, ensure they take place and prepare minutes
Ensure cases are handled appropriately and validate procedural choices
Monitor and control the service providers' budget and approve invoicing
Propose and implement continuous improvements to enhance performance, productivity and quality
Actively contribute to business transformation projects with all relevant departments
Requirements
University degree (Bachelor's/Master's level) with at least 5 years' proven experience in litigation/collections, ideally in consumer credit
Strong knowledge of the legal and regulatory framework for consumer credit
Highly organized, rigorous and analytical
Performance- and results-oriented
Known for adaptability and the ability to manage priorities in high-growth environments
Excellent written communication skills
Strong interpersonal skills and a team player
Benefits
Offices located in the heart of Paris (9th arrondissement)
International work environment with opportunities for assignments abroad (Barcelona, Lisbon, Rome)
Entrepreneurial mindset and strong team spirit
Personalized managerial and HR support during onboarding and throughout your journey at Younited
Continuous learning environment with access to internal and external training, an e-learning platform and "Friday workshops" within the Tech team to support individual development
Strong focus on work–life balance
Parental charter to support family projects through key measures
Special leave for important personal life events, often more generous than statutory provisions
Hybrid remote policy: 2–3 days of remote work per week depending on the team, plus the option of one week of full remote work twice a year
33 days of paid leave (8 more than the legal minimum of 25 days) in lieu of traditional RTT
Discounted subscription to Wellpass (formerly Gymlib) offering 4,000+ sport and wellness activities across France
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