Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
About the role
- Customer Care Specialist ensuring world-class service for Culligan Quench. Involves processing orders, billing inquiries, and fostering client relationships.
Responsibilities
- Delivering world-class customer service by efficiently processing service orders
- Handling complex billing requests
- Collaborating with other departments to resolve additional inquiries
- Building and maintaining strong relationships with clients and internal teams
- Providing prompt, accurate support that fosters customer loyalty
- Addressing incoming calls, responding to customer inquiries, resolving complaints, and providing detailed information about products and services
Requirements
- Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
- Must be able to exhibit empathy and understanding over the phone and email
- Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
- Ability to communicate clearly and professionally, both verbally and in written correspondence
- Strong attention to detail.
- Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with __salesforce.com__ is a plus
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- 15 days PTO and 10 paid Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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