Associate Director for Contracts providing senior - level leadership in negotiating complex research agreements. Overseeing compliance and operational procedures in grants and contracts within Rice University.
About the role
- Director of Client Management overseeing account strategy and client satisfaction at Workhuman. Leading a team to drive revenue growth and client success while fostering relationships with enterprise clients.
Responsibilities
- Lead, coach and develop the Strategic Account Management team—cultivating a culture grounded in growth, retention, client success and executive engagement
- Define and execute professional development plans and succession strategies to ensure bench strength and talent growth
- Own the growth strategy for each account: upsell, cross-sell, renewal initiatives and a clear, actionable growth roadmap per client.
- Build and deepen relationships at C-suite and senior stakeholder levels across client organizations, becoming a trusted advisor
- Drive revenue growth through strategic account planning, execution, forecasting and reporting (including monitoring renewal pipelines and at-risk accounts)
- Lead contract negotiations and renewals with strategic customers in close partnership with Sales, Legal and Commercial teams
- Partner with Product, Marketing and Customer Success to align on client needs, strategic initiatives and innovation
- Serve as the client voice within Workhuman—feeding insights into product development, service delivery, and process enhancement
- Establish, refine and standardize best-in-class processes for account management reporting, forecasting and operations
- Ensure consistent delivery of value and measurable outcomes for clients; champion continuous improvement and innovation across the team.
Requirements
- Minimum 10+ years’ experience in enterprise client management, account strategy or sales leadership
- Proven leadership capability: hiring, developing, coaching teams and driving a performance culture
- Exceptional communication, negotiation and relationship-building skills
- Strategic thinker with a data-driven approach to decision-making and forecasting
- Comfortable using tools like Salesforce, Microsoft Office Suite (and familiarity with Co-Pilot or equivalent AI-enabled tools preferred)
- Bachelor’s degree required; MBA or advanced degree preferred
Benefits
- bonus or other variable compensation based on job performance
- standard benefits package, which supports employee well-being and work-life balance
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