Account Manager responsible for strategic customer accounts in Tokyo, enhancing customer success and driving revenue growth through digital transformation proposals. Hybrid work model with diverse global culture.
About the role
- Account Management Executive managing a portfolio of accounts in nursing education sector. Driving revenue while ensuring high customer satisfaction through strategic relationships and sales strategies.
Responsibilities
- Manage a portfolio of accounts
- Set and negotiate product/service terms
- Create demand for the organization's products and services
- Drive revenue and ensure high customer satisfaction
- Manage and grow an established book of business
- Work closely with university and college decision makers in the nursing education space
- Conduct thorough needs analysis to align products/services to customer requirements
- Negotiate terms and close sales with a high degree of authority
- Develop and implement targeted sales strategies
- Track and analyze sales performance metrics and tailor strategies accordingly
- Conduct regular status meetings with clients to ensure satisfaction and identify opportunities
- Provide detailed and accurate sales forecasts
- Support clients during the implementation of products/services
- Resolve complex customer issues promptly and effectively
- Identify opportunities for upselling and cross-selling within the account portfolio
Requirements
- Bachelor’s Degree or equivalent relevant experience
- 2+ years’ experience in Field Sales or Account Management or other equivalent experience
- Excellent verbal and written communication skills
- Strong negotiation skills for setting terms and closing deals
- Solid understanding of the organization's products or services
- Ability to design and implement targeted sales strategies
- Advanced use of CRM software for account management
- High proficiency in resolving complex customer issues
- Strong analytical skills for tracking and adapting sales performance
- Exceptional ability to build and maintain long-term client relationships
- Located in the Chicago area.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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