Senior IT Support Engineer providing high - quality support and managing IT services at Pepperstone. Delivering proactive improvements and championing security best practices in a global environment.
About the role
- Desktop Support Engineer providing hands-on IT support for a financial services firm. Supporting users across London, Dublin, and Milan with desktop and endpoint management.
Responsibilities
- Provide hands-on first and second line support for end users across Windows and macOS devices
- Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
- Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
- Deploy, configure and maintain software and user applications
- Physical desktop, laptop and peripheral setup and support
- Support meeting room AV and video conferencing technology
- Assist with networking configuration and troubleshooting
- Manage third-party vendor relationships and escalations
- Maintain licence tracking, renewals and IT procurement
- Train and educate the user base on getting the best out of technology
- Research and evaluate employee productivity tools
- Promote and enforce cybersecurity best practices
- Contribute to infrastructure projects and technology rollouts
Requirements
- At least 1–2 years’ experience in a desktop support or IT support role
- Strong knowledge of Windows 11 and macOS
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Experience with Microsoft Entra ID (Azure AD)
- Familiarity with endpoint management tools (e.g. Intune, SCCM)
- Excellent customer service and communication skills
- Strong problem-solving ability and a methodical approach to troubleshooting
- Ability to manage and prioritise multiple support requests
- Experience with Azure or AWS cloud platforms (desirable)
- Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler (desirable)
- Exposure to financial services technology (e.g. Bloomberg terminals) (desirable)
- Experience with Okta or similar identity providers (desirable)
- Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management) (desirable)
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPN) (desirable)
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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