Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
About the role
- Leading digital transformation projects in insurance claims management for clients across Germany. Developing innovative consulting services and digital claims solutions in a hybrid work environment.
Responsibilities
- Lead nationwide projects for the digital transformation of claims management at insurance clients.
- Develop innovative consulting services and digital claims solutions at the intersection of customer experience, processes, and technology.
- Design strategic decision papers to realign the claims function for the digital age.
- Position and market the “Digital Claims” practice and expand it together with the team.
- Leverage a strong industry network to win new clients and maintain existing relationships.
Requirements
- Extensive professional experience as a consultant in a management consultancy, an insurer, an InsurTech, or an insurance-focused start-up.
- Deep understanding of insurance operations, particularly claims management: claims handling, claims systems, and digitalization of claims processes.
- Passion for rethinking the insurance ‘moment of truth’ and enthusiasm for trends such as platform economy, Data Ocean, channel management, and agility.
- Experience as a project or program manager and in presales.
- Strong analytical and methodological skills; IREB or ISTQB certification is a plus.
- Willingness to travel within the DACH region.
- University degree.
- Fluent German and good English skills.
Benefits
- Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and day-to-day work.
- Wide range of training opportunities, such as language and certification courses, individual coaching, and targeted leadership training.
- Flexible career model and the Fluid Company approach.
- Possibility to work part-time.
- Mobile Work Policy: work up to 50 days per year from other EU countries (as well as the UK, Norway, Iceland, Liechtenstein, Switzerland).
- 30 days of annual leave, additional days for special family circumstances, and various sabbatical options.
- Fixed monthly mobility budgets.
- Alternatively, an electric vehicle starting at the Manager / Managing Consultant level.
- Values: responsible, energetic, and collaborative — central elements of daily work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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