Hybrid Case Manager – Crew Relations

at JetBlue

• Job title: Case Manager – Crew Relations
• Job type: Full Time
• Experience level: Junior
• Salary: $50,000 - $89,600 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Jamaica, United States

About the role

• Case Manager investigating employee relations issues at JetBlue and providing guidance to resolve concerns. Independently conducting investigations and collaborating with People Business Partners to promote equity in the workplace.

Responsibilities

• The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations.
• Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.
• Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
• Objectively debrief People Business Partners, stakeholders and leadership on investigation findings.
• Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes.
• Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions.
• In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.
• Establish and develop relationships with crewmembers of all levels as well as People Business Partners.
• Discreetly handle sensitive and/or private information. Other duties as assigned.

Requirements

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of relevant employee relations or HR experience, preferably focused on Employee Relations (ER) investigations, employment legal, performance management, and/or Human Resources Business Partner (HRBP) experiences.
• Experience in supporting employee investigations within HR or Employee Relations.
• Experience with using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Knowledge of HR technologies, including Human Resources Information Systems (HRIS) or Case Management Tool.
• Excellent problem solving skills and ability to think strategically and creatively when resolving issues and concerns.
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• Available for overnight travel (up to 50%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located. Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Benefits

• access to healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue