Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- AI Solutions Lead at VIOTAS developing innovative AI-powered solutions for renewable energy. Collaborating with business teams to identify opportunities and build production-ready tools.
Responsibilities
- Work with business teams to understand their challenges and identify opportunities where AI can deliver measurable benefits.
- Distil business ideas into clear problem statements, user needs, solution concepts, and acceptance criteria.
- Design and build AI-driven solutions using tools such as ChatGPT, CoPilot Studio, Power Automate, and Power Apps.
- Develop rapid prototypes and MVPs to validate solutions quickly, iterating based on user feedback.
- Integrate AI capabilities with existing VIOTAS systems and data sources where appropriate.
- Ensure solutions follow good governance, security, and data-protection practices, aligned with GDPR and NIS2D requirements (with guidance provided).
- Document solution designs, decisions, risks, and operational considerations.
- Train end users, run demos, and drive AI solution adoption across the organisation.
- Establish and maintain a pipeline of AI opportunities, including impact and complexity assessments.
- Promote AI best practices, patterns, and reusable components within the organisation.
- Stay up to date with emerging AI technologies, tools, and industry best practices.
- Support Enterprise Technology team colleagues with AI expertise, collaborating across IT, Power Platform, and Cyber Security domains.
Requirements
- 3+ years of experience in a Product, Automation, AI/ML, or Technical role that involved building and delivering technology solutions.
- Demonstrable experience with applied AI, including prompt engineering, workflow automation, and creating AI-driven solutions.
- Comfortable with low-code/no-code tooling (Power Automate, Power Apps, CoPilot Studio) or ability to learn quickly.
- Excellent ability to clarify and translate business needs into solution designs.
- Strong technical literacy and problem-solving skills—comfortable navigating APIs, data flows, and integrations.
- Awareness of GDPR, data protection principles, and secure-by-design practices.
- Ability to document solutions clearly and communicate decisions effectively.
- Strong communication and collaboration skills; able to work in a lean, cross-functional environment.
- Self-driven with the ability to work autonomously, learn fast, and deliver end-to-end solutions.
- Excellent written and verbal communication skills in English.
Benefits
- Healthcare
- Pension
- Self-Directed Training Budget of €3,000 per year plus 10 days training leave
- Annual performance-based bonus
- 25 days annual leave
- Death-In-Service benefit
- Dedicated People & Culture club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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