Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
About the role
- Kundensupport Specialist at Vaudoise Insurance providing customer support and managing inquiries in Lucerne. Collaborating with brokers and ensuring customer satisfaction in a structured environment.
Responsibilities
- Preparing insurance quotations for private and corporate clients
- Actively collaborating with our field sales representatives
- Close cooperation with our brokers
- Direct customer contact by phone and at the service desk
- Initiating claims and handling minor claims
Requirements
- Commercial training in the insurance industry and several years of customer support experience at a multi-line insurer
- In-depth knowledge of private and occupational pension plans, personal non‑life insurance (UVG/UVG‑Z/KTG) and other corporate insurance products
- Strong customer‑service orientation with a structured and precise working style
- Independent, reliable and composed personality
- Excellent command of German, both spoken and written
- Swiss Federal Insurance Specialist Certificate desirable
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly recognized as a top employer
- Extensive social benefits, including flexible work arrangements and various employee discounts
- Interesting and varied role
- Part of a dynamic team in a modern, appreciative environment
- Employee wellbeing is a top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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