Hybrid Service Quality and Metrology Manager

at Vaisala

• Job title: Service Quality and Metrology Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Service Quality and Metrology Manager overseeing ISO compliance and quality calibration services for lab and field operations at Vaisala. Leading continuous improvement and regulatory collaboration for optimal customer service.

Responsibilities

• Manage quality of ISO/IEC 17025 accredited calibration services for both lab and field operations.
• Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001.
• Interface with Regulatory Agencies and Certification Bodies as required.
• Lead and support internal and external audits, including corrective actions and closure of findings.
• Develop, maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities.
• Perform technical analysis of non‑conformances from lab and field service; lead root cause analysis and CAPA.
• Develop and continuously improve calibration methods and procedures; establish best practices used in both lab and field environments.
• Ensure compliance with uncertainty budgets and maintain calculations and related documentation.
• Perform and analyze quality control checks.
• Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements.
• Serve as a technical and metrology subject matter expert for lab and field service teams.
• Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements.
• Develop and maintain training programs and competency requirements for lab technicians and field service engineers; maintain training records.
• Support customer inquiries and escalations related to service quality, calibration results, and compliance.
• Explore and oversee the implementation of new technologies and automation to improve calibration and service processes.
• Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations.
• Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams.

Requirements

• Bachelor’s degree in engineering, science, or related technical field, or equivalent combination of education and experience.
• 3–5 years of related experience in calibration, metrology, quality engineering, or service quality.
• Preferably 2 years in a Pharma/Med‑Device or similarly regulated environment.
• Experience working within ISO/IEC 17025 and ISO 9001 quality systems.
• Hands‑on experience with accredited calibration laboratory work, including calibration methods and uncertainty budget calculations.
• Experience with non‑conformance management, root cause analysis, CAPA, and audits.
• Understanding of pharmaceutical requirements such as FDA, cGMP, USP, and MHRA.
• OSHA 10‑hour construction certification (required upon hire if not already held).
• Strong analytical and problem‑solving skills, with a continuous improvement mindset.
• Solid customer service orientation and ability to work directly with customers on quality topics.
• Fluency in spoken and written English.
• Excellent communication and technical writing skills.
• Interpersonal skills; comfortable collaborating across teams and locations.
• Valid US passport and ability to travel up to 20–25%, including some international travel.

Benefits

• health, dental, and vision insurance
• flexible spending accounts
• company paid life
• long and short term disability
• 401(K) plan with company match
• a variety of voluntary benefits programs
• fitness reimbursement
• Employee Assistance Programs
• tuition reimbursement
• holiday pay
• generous paid time off plan