Instructional Design & Systems Administrator overseeing education technologies at CWSL, managing LMS, and enhancing learning experiences. Collaborating with multiple departments for effective training and resource development.
About the role
- IT Systems Administrator Intern offering support for Vail's technologies while learning about JAMF Pro, Jira, and Office 365. Involves troubleshooting security and system issues in a hybrid work environment.
Responsibilities
- Review and respond to ticket submissions in Jira
- Create and edit how-to & informational wiki articles in Confluence to help reduce the time IT System Admins spend on common, easy-to-fix issues
- Continually research up-to-date IT best practices
- Participate in knowledge-sharing exercises
- Ship, receive, recycle, and document assets using our asset inventory system
- Assist with the management of end-user systems utilizing enterprise management solutions
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues (Windows, MacOS, & Linux)
Requirements
- Junior or Senior level student currently pursuing a Bachelor's degree in Information Systems, IT, or another related field
- Knowledge of Linux, Windows, and MacOS operating systems
- Experience with troubleshooting technical issues
- Excellent verbal and written communication skills
- Knowledge of computer hardware components
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