Customer Service Experience Representative providing assistance in a hybrid setting for Canadian clients. Engaging with customers through phone, email, and chat to resolve inquiries efficiently.
About the role
- Customer Care Advisor providing exceptional service and support for insured members at USAble Life. Responsibilities include navigating inquiries, processing claims, and advocating for customers with empathy.
Responsibilities
- Demonstrates expertise in our products and services
- Provides exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
- Reviews and expertly explains coverage provisions, claim status, completes appropriate follow-up activities regarding coverage and claims and other service inquiries as assigned
- Effectively navigates multiple systems to answer more complex inquiries, investigates payment, and resolves concerns with a high degree of professionalism
- Acts as a member advocate by answering customer questions, offering alternative solutions, anticipating member needs, where appropriate, and setting expectations for future experience with USAble Life
- With increasing levels of independence processes and inputs policy premium information in appropriate systems and notifies companies of billing discrepancies
- Effectively works within the service teams, across teams, and with management to resolve customer requests, inquiries, and concerns.
- Partners with management to provide training and guidance to less experienced team members
- Maintains well-written and thorough documentation of service interactions to ensure comprehension by team members and customers
- Works cohesively as a team to meet customer service performance metrics
- May perform other duties as assigned
Requirements
- High School Diploma or equivalent
- 2 years of customer service experience
- Some college course work and/or secondary training in Insurance Field preferred
- LOMA 280/290 or 281/291 certification preferred
- Experience in healthcare, medical provider, insurance, medical terminology, claims processing and/or medical coding preferred
- SalesForce and/or CRM tool working knowledge and/or experience preferred
Benefits
- Outstanding and affordable benefits package
- Yearly bonus potential and annual increases
- PTO provided at date of hire
- 11 paid holidays
- 401(k) with up to 6% match; fully vested from day 1
- Team-oriented, collaborative group of peers
- Career advancement opportunities
- Tuition Reimbursement
- Employee Assistance Program
- Inclusion Council and Employee Resource Groups
- Recharge Days and Volunteer Time Off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative at U - Haul assisting customers with rentals and equipment. Working on - site in El Paso, Texas with a supportive team looking for motivated individuals.
Customer Service Representative assisting U - Haul customers with products and services. Handling rentals and ensuring customer satisfaction at the Pasadena center.
Customer Service Representative assisting customers at U - Haul with equipment rental and service inquiries. Utilizing technology to ensure customer satisfaction and efficient service.
Customer Service Representative at U - Haul assisting customers with equipment rentals and services. Responsibilities include customer interaction and equipment maintenance.
Customer Service Representative at U - Haul assisting customers with product inquiries and service needs while maintaining equipment. Collaborating with a supportive team to enhance customer experience.
Customer Service Representative at U - Haul, assisting customers with various inquiries and managing rentals. Involves working on equipment and using technology for customer support.
U - Haul Customer Service Representative assisting customers both inside and outside the center with products and services. Use technology to manage rentals and ensure customer satisfaction while providing four customer service.
Customer Service Representative assisting customers at U - Haul centers with products and services, and managing rentals through smartphone technology. Requires valid driver's license and high school diploma.
Customer Service Representative at U - Haul assisting customers with products and services. Involves customer interaction, equipment management, and on - the - job education.