Senior Financial Analyst collaborating with employee benefits consulting team. Transforming data into compelling stories that drive strategic decisions for clients.
About the role
- Senior Designer for USAA’s investment advisory business collaborating on UI/UX solutions. Partnering with technical product managers and cross-functional teams to enhance member experiences.
Responsibilities
- Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects
- Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes
- Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each
- Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights
- Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design
- Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction
- Mentors developing designers across the Design Community
- Provides constructive day-to-day feedback to team members
- Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems
- Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree (Total of 10 years of relevant experience without bachelor’s degree)
- 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications
- Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies
- A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications
- Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders
- Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite
- Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability
- Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
- Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail
- Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees
- Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
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