About the role

Technology Consultant managing enrollment support systems and improving processes for Unum. Collaborating with IT and management to enhance technical support for employees and clients.

Responsibilities

The Technology Consultant is the primary resource for technical questions regarding support in the planning, design and ongoing maintenance of all Enrollment Technologies’ support systems work processes and procedures.
Manages, defines and prioritizes all enrollment system change requests.
Ensures that technology subject matter experts work with IT and/or CPO to implement system change requests and updates in a timely manner.
Enrollment hardware research, implementation and support to include the management of the laptop lease program, Hot Swap/Spare program, laptop rental program and hardware/service vendor negotiations.
Negotiation and management of contracts, licenses, hardware and software agreements
Partners with management on regular basis to understand and implement short-term tactical goals and long-term strategic needs of all enrollment support systems.
Ensure that the systems support team partner with the Enrollment Technologies Help Desk such that the Help Desk is informed of all support systems development and enhancement work.
Ensure that the systems support team partner with the departmental trainer to develop and implement training strategies for support system changes.

Five or more years of technology support experience with mastery of all responsibilities of an Enrollment Technology Analyst.
Excellent interpersonal skills with ability to interact effectively with management, all Enrollment Solutions personnel, insureds, employers or plan administrators, sales representatives, and other internal and external resources.
Possess strong customer service focus
Excellent decision-making and problem solving skills.
Strong analytical skills with an understanding of the business needs of the organization.
Ability to respond to all inquiries within a timely manner, and both verbal and written responses must be effective and professional.
Demonstrate high energy, enthusiasm and excitement about the company and the Enrollment Solutions area and exhibit a “can do” approach in performing their job.
Results-oriented and detail-oriented with attention to follow-up.
Ability to perform in a fast-paced, changing environment.
Ability to handle and deliver on multiple priorities at once
High level of technical aptitude
Ability to lead and direct others
Strong project management skills
Ability to rapidly comprehend and assess technology / technical information and understand how it can be used to improve business processes.
Demonstrated problem solving, negotiation, dispute resolution and decision making skills.
Knowledge and understanding of department strategic objectives and goals
Strong team building skills