Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
BS
Hybrid Commercial Administrative Employee – Customer Service, Store Support, Deputy Team Lead
Posted 3 months ago
About the role
- Kaufmännische Mitarbeiterin im Kundenservice und Filialsupport bei BLUME2000 in Norderstedt. Verantwortlich für die Organisation und Unterstützung im Filial- und Kundenservice mit Perspektive zur Teamleitung.
Responsibilities
- You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
- You ensure our stores are always well equipped — from coordinating with central warehouses to managing movable furnishings
- You organize everything related to new store openings: from sourcing necessary accessories to purchasing inventory items
- You handle hotel bookings and travel expense reports for our store teams, always keeping an overview
- You take responsibility for your own projects and contribute ideas to further develop and optimize our store service processes together with the team
- After successful onboarding, we offer you the opportunity to independently take on tasks as a representative of the team leader — allowing you to take on responsibility and develop professionally and personally
Requirements
- You have completed commercial vocational training and ideally have experience in customer service
- You work carefully and conscientiously and never lose sight of the big picture, even with many tasks
- You are a strong organizer, think solution-oriented, and tackle challenges with initiative
- You are empathetic and communicate well with internal and external stakeholders
- You are confident using Outlook and other common tools and use them routinely in your daily work
- If the prospect of a team leadership role appeals to you, you have an interest in leadership responsibilities and experience in project management
Benefits
- Flexible working: One home office day per week plus flexible working hours for your work–life balance — our office is staffed from 8 a.m. to 5 p.m., and this time window is fairly shared within the team (5 colleagues)
- Culinary extras: Complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
- Modern workplaces: Inspiration from our co-working spaces and innovative, green meeting rooms
- Freedom to shape your role: Flat hierarchies, an open company culture, and exciting projects
- Floral perks: 20% employee discount plus regular seasonal cut flowers, plants, and decorative items for your home
- A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Representative providing timely and empathetic support to Danish - speaking users at EveryMatrix in Bucharest. Collaborating with teams to resolve player issues and enhance satisfaction.
Customer Support Representative providing timely support for English - speaking players at EveryMatrix. Delivering efficient customer service and collaborating with internal teams to resolve issues.
Head of Customer Support managing the support strategy and team for EveryMatrix's iGaming solutions. Responsible for building processes, team development, and customer experience monitoring.
Product Support Specialist addressing product inquiries via tickets and live chats. Ensuring customer satisfaction and resolving technical issues in a fast - paced environment.
Customer Service Experience Representative providing assistance in a hybrid setting for Canadian clients. Engaging with customers through phone, email, and chat to resolve inquiries efficiently.
Customer Service Representative assisting customers at U - Haul with equipment rental and service inquiries. Utilizing technology to ensure customer satisfaction and efficient service.
Customer Service Representative at U - Haul assisting customers with equipment rentals and services. Responsibilities include customer interaction and equipment maintenance.
Customer Service Representative at U - Haul assisting customers with rentals and equipment. Working on - site in El Paso, Texas with a supportive team looking for motivated individuals.
Customer Service Representative assisting U - Haul customers with products and services. Handling rentals and ensuring customer satisfaction at the Pasadena center.