Consultant providing advanced technical support for IoT products at Telefónica Tech. Collaborating with clients and teams to optimize network operations and performance.
Responsibilities
Advanced Technical Support: Provide high-level support for resolving complex and critical issues in LTE CORE networks.
Performance Analysis: Monitor and analyze network performance, identify areas for improvement, and implement appropriate solutions.
Technical Consulting: Act as a technical consultant with clients, proposing improvements and optimizations for network operations.
Cross-functional Collaboration: Work alongside engineering and operations teams to implement updates, patches, and system improvements.
Training and Enablement: Develop and deliver training and workshops for N1 and N2 support teams to build technical capability.
Documentation and Reporting: Create and maintain consistent technical documentation, including diagnostics, implemented solutions, and recommendations for improvement.
Requirements
Education: Bachelor’s degree in Telecommunications Engineering, Computer Science, or a related field.
Professional Experience: Minimum 5 years of experience in IoT product support.
Technical Knowledge: Deep knowledge of IoT product architecture, communication protocols, and performance monitoring and analysis tools.
Troubleshooting Skills: Proven experience diagnosing and resolving complex network issues.
Benefits
Meal and food allowances, medical insurance, dental insurance, and life insurance;
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible for annual bonus or PPR (profit-sharing);
Plan for your future with a private pension plan;
Have children? You are eligible for a subsidy to help with school, daycare, or babysitter expenses;
Work in an environment that respects your personality, dress style and individuality — where you can be authentic. #BeYourself
Work remotely up to 2 days per week. #Mobility
Flexible working hours;
Enjoy a paid day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help make a difference in the world;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, plus certifications and online courses;
Accelerate your career through our Internal Recruitment Program in Brazil or abroad — we operate in over 17 countries! #MyCareer
And much more! But you’ll need to apply to find out...
Job title
Telecom Consultant for Private 4G and 5G Networks – CORE Specialist
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