Senior Software Engineer at NVIDIA developing multimodal, production - grade RAG solutions using AI technology. Leading architecture design and implementation of next - gen RAG workflows with a focus on GPU performance.
About the role
- Mid-level Software Engineer at Tinet ensuring technical support and incident resolution for AI-based products. Collaborating in a hybrid work environment in Santiago, Chile.
Responsibilities
- Diagnosticar y resolver incidentes técnicos de nivel 2 y 3, asegurando cumplimiento de SLA
- Analizar logs, APIs y bases de datos para identificar causas raíz de errores o desviaciones
- Escalar casos críticos al equipo de desarrollo (proporcionando información detallada y contextualizada para su resolución)
- Definir cuándo un caso debe escalar a nivel 3
- Documentar hallazgos, soluciones y pasos técnicos en las herramientas de gestión
- Retroalimentar con hallazgos técnicos, patrones de uso o vulnerabilidades detectadas
- Identificar oportunidades de automatización o mejora de procesos de soporte
- Desarrollar scripts o herramientas simples que faciliten el diagnóstico o validación técnica
Requirements
- Experiencia comprobable en resolución de incidentes técnicos nivel 2 o 3
- Manejo de consultas SQL intermedias para análisis de datos o errores
- Lectura de logs y monitoreo con herramientas como Grafana, AWS y GCP
- Experiencia en entornos cloud (AWS, GCP)
- Uso de herramientas de ticketing como Jira
- Conocimientos en Python
- Deseables Familiaridad con pipelines CI/CD y Git
- Conocimiento en consumo y validación de APIs REST
Benefits
- Contrato indefinido
- Modalidad: Híbrido
- Jornada: lunes a viernes, 9:00 a 18:30 (disponibilidad eventual fuera de horario)
- Días Libres a tu pinta
- Aguinaldos en fiestas patrias y navidad
- Clases de inglés
- Y muchos beneficios más 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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