L3 IT Systems & Cloud Engineer providing advanced support for infrastructure and mentoring junior members. Join The Missing Link, one of Australia’s most awarded IT providers.
Responsibilities
Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
Perform minor and major infrastructure changes
Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
Mentor our L1/L2 team by knowledge sharing
Proactively identify and raise technical issues that could lead to potential risks
Be a champion to document and update technical knowledge base
Participate in rotational On-Call responsibilities
Serve as a technical advisor, guiding decisions with evidence and industry best practices
Requirements
Minimum 6 years’ experience or more as a Systems Engineer or similar role
Readiness to perform and grow within a fast-moving MSP environment
Proven record and hands-on experience for core technologies like:
Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
Email Routing and Security Gateways (Mimecast, Defender)
Endpoint protection (Sophos, CrowdStrike, Defender or similar)
Basic Network knowledge
A security-first mindset (compliance & risk) with a proactive approach to prevention
Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
Benefits
Flexible working arrangement - hybrid with 3 days in office per-week
Supportive environment and fun collaborative culture
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