Product Lead responsible for end - to - end product ownership at Advisor360°'s AI - native portfolio. Leading a team to solve financial advisors' problems with innovative solutions.
About the role
- Senior Manager leading the Pharmacy Benefit Services operations team. Collaborating with business sponsors and technology partners to support operational initiatives in a hybrid work environment.
Responsibilities
- Serve as the key interface and liaison between the business sponsor, clients, and technology partners
- Lead a team of individual contributors to document the accuracy and comprehensiveness of business requirements
- Provide vision and strategy to the team
- Make decisions on the appropriateness of business requirements
- Provide decision guidance for submitted projects and determine appropriate next steps
- Manage all BPO team responsibilities, including staff training and development
- Develop, coach, and grow the team while maintaining accountability and service delivery
- Collaborate with the Director on reporting to leadership and defining team goals
- Mitigate escalations/concerns/issues on behalf of the team
- Participate in project-specific requirements extraction and guide technical support.
Requirements
- High School Diploma required
- BA/BS degree in Business, Finance, or related field preferred
- 8 plus years of experience implementing contemporary process improvement methodologies in an operations environment, preferably in the PBM or Pharmacy industry
- Ability to perform data analysis and summarize findings; ability to use data to support proposals of potential solutions preferred
- Strong focus on customer service preferred
- Ability to manage multiple timelines and deadlines required
- Excellent PC skills within a Microsoft Office environment required.
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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