Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Service Representative managing inbound patient calls and resolving drug coverage issues. Providing expert assistance to clients and coordinating services for reimbursement in healthcare.
Responsibilities
- Receive & manage 10-60 inbound patient calls per day, depending on time of year
- Facilitate cross-functional resolution of drug coverage issues & proactively address, researches & resolves issues impacting revenue optimization
- Perform medical /pharmacy benefits verification requiring complex decision skills based on payer and process knowledge resulting in onboarding or no starting specialty patients
- Contact benefit providers to gather policy benefits/limitations
- Coordinate and ensure the services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.)
- Directly interface with external clients
- Provide expert assistance to clients on patient status
- Liaison for the company providing referral status reporting
- May negotiate pricing for non-contracted payers and authorize patient services and ensure proper pricing is indicated in RxHome
- Handle escalations
- Use discretion & independent judgment in handling more complex client complaints, escalating as appropriate
- Complete other projects and additional duties as assigned
Requirements
- HS Diploma or GED required
- 3+ years' relevant work experience preferred
- Customer service experience required; Healthcare or Pharmacy experience with medical insurance knowledge and terminology and experience in patient access preferred
- Data entry skills and working knowledge of Microsoft Office
- Strong phone presentation and communication skills
- RxHome or Care Central experience a plus
- Demonstrated ability to handle professionally challenging customers
- Ability to adapt in a dynamic work environment and make decisions with minimal supervision
- Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues with innovative solutions
- Strong attention to detail & critical thinking skills
Benefits
- Must be able to work Monday - Friday, 9am - 6pm EST
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
Customer Service Representative assisting customers with U - Haul products and services. Ensuring customer satisfaction through equipment management and hands - on educational support at U - Haul.
Customer Service Representative assisting customers with U - Haul products and services. Utilizing technology for inventory management and providing support in a U - Haul center.
Customer Service Representative assisting clients at U - Haul locations by managing rentals, educating customers, and performing equipment inspections. Participation in ongoing U - Haul education and certification programs included.
Customer Service Representative assisting customers inside and outside a U - Haul center in Bentonville, Arkansas. Utilizing modern technology to support U - Haul's exceptional service standards.
Customer Service Representative assisting U - Haul customers with products and services. This role involves maintaining equipment and providing information using modern technology.
Customer Service Representative assisting U - Haul customers with products and services. Handling rentals, maintenance, and customer inquiries primarily at the Woodstock location.