About the role

Strategy Manager facilitating marketing integration and stakeholder governance in TELUS’s MDU channel. Owning performance metrics and ensuring cohesive national approaches to enhance customer engagement.

Responsibilities

Own the customer journey, collaborate on the Ground Game Strategy, facilitate a premier customer service experience from end-to-end, and create repeatable playbooks for local teams
Serve as the operational backbone, propelling the entire MDU program forward. This involves proactively collaborating on key issues and developing innovative solutions to potential challenges
Champion MDU stakeholder alignment and governance, ensuring clear priorities and providing structured updates to senior leadership
Own end-to-end performance management, from funnel visibility and leadership reporting to scorecards and accountability frameworks
Build and maintain reporting infrastructure and dashboards to translate complex data into clear narratives for strategic and operational decision-making
Champion the MDU program with regional Falcon go-to-market teams to guarantee cohesive strategies. This includes aligning on offers, event participation, training initiatives, and go-to-market pilots

3+ years driving measurable outcomes in strategy, program management, or channel enablement across complex, cross-functional environments
Fully bilingual
Manages by influence, using a positive, curious attitude to connect strategic vision with effective execution
Exemplary communication and storytelling skills; proficient in crafting executive narratives and engaging working teams
Outcome-oriented and organized; adept at prioritizing, pivoting quickly, and maintaining focus
Strong analytical instincts: translate data into decisions, business casing, financial modelling, capital management, build dashboards, and present actionable findings
Great-to-haves Bachelor’s degree in Business, Marketing, Strategy, or a related field
Experience in the telecommunications industry or in a channel that involves residential real estate, property management, or MDU environments
Familiarity with business intelligence and reporting tools such as Tableau, Google Sheets, or equivalent platforms
Experience developing go-to-market strategies, marketing campaigns, supporting channel enablement, or cross-functional program execution

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …