Data Scientist analyzing user behavior and developing insights for Syskit’s Microsoft 365 management platform. Collaborating across teams to improve product strategy and customer engagement.
Responsibilities
Build and maintain an analysis-ready customer data model that enables reliable reporting, segmentation, and decision-making
Analyze user behavior to understand how customers use the product, with a strong focus on usage, engagement, and adoption
Identify bottlenecks and pain points in the product and propose data-driven improvements
Develop customer segmentation based on behavior, firmographics, and engagement patterns
Define churn and renewal risk signals, and build proactive monitoring that Sales and Customer Success can act on (with predictive models added where justified)
Define and maintain expansion signals that surface product usage patterns to support upsell and cross-sell motions
Provide insights to support marketing campaigns, including identifying customers most likely to convert
Partner with Engineering to define and maintain telemetry standards, closing data gaps so key business questions can be reliably answered
Collaborate with Product, Engineering, Design, Sales, and Customer Success to ensure analytics directly support business and product decisions
Communicate insights clearly and in a business-oriented way to influence strategy and execution
Requirements
Completed studies in a quantitative field (Computer Science, Mathematics, Statistics, Engineering, or similar)
Experience working with data analysis, statistics, and machine learning techniques
Strong proficiency in SQL and Python or R (or similar data-focused programming languages)
Experience with data visualization and reporting tools (MS Power BI or similar)
Solid understanding of data modeling, experimentation, and analytics best practices
Ability to translate complex data into clear insights for non-technical stakeholders
Strong analytical thinking and problem-solving skills
Curiosity, ownership, and eagerness to explore new technologies in a collaborative team environment
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