Business Development Representative at xorlab driving proactive lead generation in cybersecurity market. Collaborating closely with sales and marketing team to optimize lead development processes.
About the role
- VP, Staff Endpoint Security Engineer at Synchrony managing endpoint security including EDR and FIM. Leading operational excellence and collaborating with cross-functional teams in a technology-driven culture.
Responsibilities
- Champion Operational Excellence by identifying efficiencies and synergies through automation, collaboration, and orchestration.
- Identify operational problems and clearly articulate well-founded solutions and recommendations.
- Collaborate with architecture and engineering teams to identify capability gaps.
- Partner with peers to prioritize workloads effectively using agile processes.
- Design, implement, and maintain metrics to measure adherence to service SLAs/SLOs, performance, and operational efficiency.
- Manage and evolve technology solutions end-to-end.
- Lead root cause analysis initiatives to reduce downtime and enhance resiliency.
- Drive incident response progress and resolve support escalation cases efficiently.
- Establish and communicate platform health reporting, dashboards, and key operational indicators.
- Provide day-to-day operational support for security tools and processes.
- Mentor team members and act as a subject-matter expert.
Requirements
- Bachelor of Science in Computer Science, Engineering, or a related field with at least 3 years of relevant technology experience
- High School Diploma/GED with a minimum of 5 years’ technology experience
- At least 2 years in Information Security or related roles
- Proven excellence in devising holistic security directions and strategies
- Outstanding interpersonal and collaboration skills
- Demonstrated ability to solve complex and intricate security problems
- Technical leader with effective communication and influence
- Recognized subject matter expert with deep knowledge of technology stack
- Strong adaptability to evolving circumstances, technologies, and strategic priorities
- Proven experience in managing and supporting EDR, AEM, FIM, and ITOM systems
- Strong knowledge of endpoint security technologies, network security principles, and monitoring tools
- Experience with security incident detection and response processes
Benefits
- Flexible working arrangements
- Support and encouragement at all levels
- Professional development opportunities
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