Director leading the New Business & Underwriting team at Sun Life. Focused on operational excellence and client satisfaction within the financial services sector.
Responsibilities
Provide strategic, operational, and people leadership to a large team
Champion a Client-centric culture and lead strategies to improve satisfaction
Optimize processes and workforce planning to support objectives
Oversee complex case escalations and root-cause resolutions
Implement and strengthen controls and compliance practices
Requirements
5+ years of experience in financial services
Strong influencing skills and ability to collaborate effectively
Exceptional relationship-building and Client service orientation
Knowledge of the Canadian retail insurance and distribution landscape
University degree
Bilingualism (French, English) required for Quebec due to internal partnerships
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