Hybrid Technical Application Engineering Specialist

at Sullivan & Cromwell LLP

• Job title: Technical Application Engineering Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$79,970 - CA$105,966 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Citrix, Oracle
• Location requirements: Hybrid, Toronto, Canada

About the role

• Technical Application Engineering Specialist at S&C Electric, delivering application expertise and managing projects for customer satisfaction in the power industry.

Responsibilities

• Analyze and interpret customer specifications and single-line diagrams for transmission and distribution systems, providing timely technical guidance and solutions regarding S&C protection devices to customers and district managers.
• Support S&C product offerings with customer specifications, identifying and addressing any technical deviations or gaps.
• Review power utility service conditions in Canada, ensuring compliance with service entrance equipment requirements.
• Offer pre-sales technical consultation to help potential customers resolve issues and design optimal solutions.
• Serve as the liaison between internal teams (Product Engineers, Power System Services Engineers, Order Management, and Sales Engineers) and customers, delivering tailored solutions to district managers and clients.
• Develop and deliver comprehensive technical proposals, including product recommendations, service options, and pricing strategies.
• Contribute to pricing strategy efforts by providing observations and insights (e.g., targets, historical pricing trends, customer-specific feedback) to Sales team members to support competitive positioning.
• Review and evaluate customer approval drawings, ensuring accurate implementation of design changes and addressing any required adjustments.
• Lead and manage large, complex tender projects, ensuring all technical specifications are met.
• Oversee pre-tender meetings, pre-sales order kick-off meetings, and post-sale order hand-off processes to ensure smooth transitions and customer satisfaction.
• Participate in customer site visits and meetings as a technical expert, working with district managers to understand constraints and deliver precise switchgear layout designs.
• Present S&C’s engineering insights, product solutions, and technical expertise to customers, demonstrating value and alignment with their needs.
• Perform basic electrical and protection engineering calculations, including fault current analysis and fuse curve coordination.
• Ensure internal teams and stakeholders are well informed of changes, problems, or decisions that impact them. Maintain calm and professionalism in fast-paced, challenging scenarios.
• Advise and provide relevant customer insights and order updates with Outside Sales to support strategic account management.
• Monitor and report on customer buying patterns and proactively flag gaps or anomalies to Outside Sales to enable better planning and maintain profitability and margin targets.
• Anticipate potential issues based on trends and previous orders, taking steps to minimize disruptions and maintain customer satisfaction.
• Track deliverables and key dates related to quotations, orders, shipping, and after-sales support for more complex projects, providing timely updates to Sales and customers.

Requirements

• Bachelors degree in Electrical Engineering or related field.
• 2-4 years’ practical experience in application engineering systems, technical sales support or electrical engineering consultant.
• Proven expertise in an applications or technical role, with in-depth knowledge of medium and high voltage products, their applications, and customization capabilities.
• Foundational knowledge of electrical power distribution, generation, and transmission systems.
• Basic knowledge of power systems to support the utility market and commercial and industrial market.
• Knowledge of electrical standards for electrical equipment – CSA, ANSI, IEEE.
• Working knowledge of power system protection and control applications for medium and high voltage electrical distribution.
• Proficiency in Citrix, AutoCAD, Oracle EBS, and Salesforce is an asset.
• Ability to interpret and analyze electrical schematic drawings and technical specifications.
• Solid problem-solving capabilities, with experience evaluating complex technical scenarios and proposing optimal solutions independently and in collaborative environments.
• Excellent time management, communication, and organizational skills, ensuring the effective handling of multiple projects.
• Highly skilled in identifying issues and implementing solutions in a timely manner.
• Proactively investigate root causes of recurring issues, implementing sustainable solutions to improve operational efficiency and reduce risk.
• Demonstrate active listening and stakeholder awareness, integrating feedback and perspectives into business-aligned recommendations and decisions.
• Actively working towards P.Eng. designation is an asset.

Benefits

• Competitive compensation and performance-based bonus
• Generous employer-matched retirement savings plan
• Three weeks of paid vacation, plus paid holiday shutdown
• 100% employer-paid health and wellness benefits, including: Medical, dental, vision, and prescription coverage, Health Care Spending Account (HCSA) & Personal Spending Account (PSA), Life, AD&D, and disability insurance, with optional enhancement
• Summer hours program
• Education reimbursement
• Seniority recognition
• Access to Spark LMS for continuous learning and development
• A safe and fun working environment where we celebrate our milestones.