Help Desk Technical Manager supporting EHR modernization for the U.S. Government. Collaborating with diverse teams for effective program execution and outcomes.
Responsibilities
Coordinate with technical and functional teams to support program objectives
Identify risks, issues, and dependencies and support mitigation activities
Prepare documentation, reports, and briefings for leadership
Support cross-team collaboration and stakeholder engagement
Maintain tracking of tasks, action items, and project progress
Assist in troubleshooting and issue resolution across assigned domains
Provide systems design across a variety of complex IAM integrations.
Conduct troubleshooting, validation, and root-cause analysis.
Requirements
Strong communication and collaboration skills
Ability to analyze information and support decision-making
Experience with documentation and reporting
Ability to work with cross-functional teams in a dynamic environment
Proficiency with productivity and tracking tools
Strong leadership skills
Bonus if you have:
Experience supporting Client or other federal programs
Knowledge of Millennium EHR systems or healthcare IT
Background in IAM, agile dev, cybersecurity, data, testing, or operations
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