Hybrid Senior UX Researcher

at Stay22

• Job title: Senior UX Researcher
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Senior UX Researcher responsible for building and scaling user research practices at Stay22. Join a growing team revolutionizing travel media and enhancing user experiences through effective insights.

Responsibilities

• Build and lead the UX research practice at Stay22: define standards, processes, methodologies, and tools, as well as participant management (defining target segments, recruiting representative profiles, etc.) to ensure reproducible, high-quality research.
• Empower Discovery led by PMs and Designers: review research plans, advise on methodology selection, provide templates and practical guides, and support teams throughout the process.
• Serve as the organization-wide quality guardian for research, ensuring rigor, consistency, and the delivery of actionable results.
• Conduct hands-on discovery research for strategic, high-risk, or ambiguous initiatives, including the exploration of new opportunities.
• Regularly synthesize research conducted across teams (e.g., quarterly) to identify cross-cutting themes and shared opportunities.
• Manage and evolve core artifacts such as personas and customer journey maps as living documents used by all departments.
• Maintain a centralized research repository to ensure learnings are discoverable, reusable, and inform decision-making.
• Collaborate closely with Product, Design, Data, and Leadership to influence both product execution and strategic direction.
• Promote continuous discovery and a mixed-methods approach (qualitative + quantitative), adapted to context and level of risk.

Requirements

• 5+ years of UX research experience, ideally in B2B, multi-product, and growth-stage (scale-up) environments.
• Strong experience with mixed-methods research and the ability to select the most relevant method based on the problem to be solved.
• Demonstrated ability to enable non-researchers to conduct research while maintaining high quality standards.
• Experience conducting strategic discovery research that goes beyond simple feature validation.
• Strong synthesis and communication skills: able to turn data into clear narratives that influence decisions.
• Comfortable working in ambiguity, with a pragmatic, impact-focused mindset.
• Collaborative, service-oriented approach with the confidence to challenge assumptions when necessary.

Benefits

• Support travel content creators: join a team that helps creators explore the world while increasing their passive income.
• Accelerate your growth: we hire exceptional talent and empower them to excel, advance, and develop their unique skills.
• Have a real impact: take initiative and contribute directly to the evolution of Stay22.
• Great location: work from our bright, dynamic offices in the heart of Little Italy, surrounded by shops and trendy restaurants.
• Be yourself: enjoy a casual dress code and flexible hours.
• Comprehensive benefits: health, dental, retirement, training and development opportunities, social activities and team-building events, including memorable retreats.