Technical Consultant overseeing data migration and solutions for customers at Workday. Collaborating with client teams and employing innovative techniques in a cloud landscape.
About the role
- API Consultant responsible for customer success and integration with our API solutions. Supporting clients with onboarding, documentation, and workflow integration.
Responsibilities
- Customer Adoption & Success: Design and optimize self-serve onboarding flows, API documentation, in-product guides, and tutorials to help customers quickly adopt and derive value from our API / MCP solution.
- Prompt Engineering: Develop and tailor prompts, agents, and automated workflows for customers to capture immediate value from the API integration. Create and refine in-product suggestions that drive feature discovery and improve product stickiness.
- Data-Driven Insights: Leverage product usage data, API analytics, and customer health scores to identify adoption blockers, friction points, and expansion opportunities. Develop and implement solutions to address these, using a combination of proactive guidance, new feature nudges, and customized playbooks.
- Integration Success: Work with customers to ensure smooth API integration, helping resolve adoption blockers quickly and documenting best practices for API usage. Provide ongoing support as needed, collaborating with engineering teams to solve integration challenges.
- Customer Engagement: Segment customers based on usage data and lifecycle stage, and trigger lifecycle outreach such as nudges, feature adoption campaigns, or suggestions for complementary product use.
- Cross-Functional Collaboration: Share insights from customers and usage data with product and engineering teams to improve the API / MCP solution, enhance features, and resolve technical issues. Prioritize customer feedback for roadmap decisions.
- Commercial Awareness: Identify expansion and upsell opportunities within existing customer accounts by understanding customer needs and leveraging product features. Work closely with sales teams to ensure smooth renewals and identify potential for growth.
- Continuous Improvement: Maintain a feedback loop with both customers and internal teams to optimize the API experience, refine prompts, and adjust product strategies to align with customer needs.
Requirements
- Experience with API Products & Integrations: Background in working with API solutions, data integrations, or developer tools. You’re familiar with REST APIs, JSON, authentication methods (OAuth, API keys), and data workflows.
- Prompt Engineering & User Enablement: Experience in creating tailored prompts, guided workflows, or similar in-product suggestions to drive feature adoption and help customers unlock value.
- Customer-Facing Technical Experience: Previous experience in a customer-facing role, such as Technical Consultant, Solutions Engineer, Developer Advocate, or Customer Success Manager, with a focus on product adoption and customer outcomes.
- Analytical & Data-Driven: Comfortable working with product data, API analytics, and customer health scores to inform decisions. You should be able to use this data to create actionable plans for customer engagement and adoption.
- Strong Communication Skills: Ability to explain technical concepts in a simple, customer-friendly way. Strong interpersonal skills, with a focus on building relationships with technical and non-technical stakeholders alike.
- Problem-Solving Mindset: Able to quickly identify and resolve adoption blockers, troubleshoot API integration issues, and guide customers through technical challenges.
- Bonus: Experience with data pipelines, Research experience/ background, B2B data solutions, or working in a product-led growth (PLG) environment is a plus.
Benefits
- Work from abroad up to 30 calendar days a year
- Hybrid work and flex-time
- International team and social events
- Subsidized urban mobility and access to fitness and wellness options
- Free access to Perplexity Enterprise and all its amazing functionalities
- Career & training opportunities
- Attractive locations and modern offices
- Mental health support with OpenUp
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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