Client Enablement Product Management role at Charles River Development. Driving adoption of investment management solutions while collaborating with front office professionals.
Responsibilities
Understanding the common day in life use case and usage patterns for front office personnel and investment management professionals
Documenting and capturing key requirements, identifying areas of usage improvement, highlighting prospective gaps, and developing a plan for increased adoption and user satisfaction
Contribute to the creation and maintenance of a client heatmap that will identify potential areas of focus for increased adoption
Providing business leadership, design and solution building feedback where gaps/issues do exist
Contributing to the near and long term product roadmap for enhancement projects
Building relationships for serving as a key client touch point for feedback gathering and solution evaluation
Interface with counterparts on the technical/development side to ensure team efficiency is maximized and strategic goals are understood and executed upon
Coordinate engagement across Client Management, Sales, Professional Services, Support, and internal stakeholders for increasing client satisfaction and product adoption
Requirements
At least 10–15 years' experience in product management and business analysis for the Investment Management industry and technology solutions servicing this market
Bachelor’s Degree in engineering, product management, business administration, finance or equivalent
Experience in Financial Services is required
Experience working with remote teams
Strong analytical and problem-solving skills
Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
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